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Service availability

We at pedro operate our platform only in jurisdictions where local law permits. Our service is not available in all regions, and account holders are responsible for verifying that their jurisdiction allows access to our platform before registering. We do not offer our services in jurisdictions where online wagering is prohibited or where gaming operators must hold specific government licenses. Users residing in restricted regions who attempt to access pedro do so at their own risk and may face legal consequences under local law. We reserve the right to restrict or suspend access from any jurisdiction without notice if local regulations change or if we determine that service provision is no longer compliant.

Account eligibility

To open an account on pedro, users must be of legal age in their jurisdiction to engage in online entertainment and gaming activities. We do not specify an exact age threshold, as age requirements vary by region and local law. During account registration and KYC verification, users must provide accurate identity information and confirm that they meet all eligibility requirements in their jurisdiction. Account holders who misrepresent their age or eligibility status are in violation of our terms and may have their account suspended or closed. We conduct periodic reviews of account data to ensure ongoing compliance with eligibility standards. Users who have questions about their own eligibility should contact our support team before registering.

Local-law responsibility

Users of pedro are entirely responsible for ensuring that their access to and use of our platform comply with the laws of their own jurisdiction. We provide no legal advice, and our terms do not constitute a determination that our service is legal or permitted in any particular region. Players should review their local gambling laws, tax obligations, and any restrictions on online wagering before opening an account. Some regions require users to pay local taxes on gaming winnings; users are responsible for understanding and fulfilling any such obligations. We recommend consulting local legal resources or a qualified attorney if you are unsure whether using pedro is permitted in your area. Continued use of our platform constitutes acceptance of full responsibility for compliance with local law.

Data and privacy scope

Pedro collects personal data during registration, KYC verification, and ongoing account use. Information collected includes name, email address, phone number, date of birth, address, government-issued ID images, and payment method details. This data is used solely for account verification, fraud prevention, regulatory compliance, and service delivery. We employ SSL encryption and secure storage practices to protect all personal information. Account holders may review our full privacy policy, which outlines data retention periods, user rights (such as access and deletion requests), and third-party disclosure policies. All personal data is handled in compliance with applicable data-protection regulations. Users who wish to exercise privacy rights, such as requesting access to or deletion of their data, may do so through their Account Settings or by contacting our support team.

Contact for legal inquiries

Users with legal, compliance, or regulatory questions about pedro may contact our support team through the channels listed on our website. Response times for legal inquiries are typically 2–5 business days, as such requests may require review by our compliance team. For urgent matters, live chat is available during business hours. You may also contact us by email or through the contact information in our legal notice. We do not provide specific legal advice but will respond to inquiries about our terms, data handling, service availability, or account policies. If you believe your rights have been violated or have concerns about how we handle your data, you may also file a complaint with your local data-protection authority or gaming regulator, as applicable in your jurisdiction.