pedro Privacy Policy
This page describes what we collect when you use our pedro platform and how we keep that data protected. We collect personal information during account creation, KYC verification, and payment processing. We use this information to verify your identity, prevent fraud, process deposits and withdrawals, and comply with applicable regulations. We do not sell your data to third parties, and we encrypt all sensitive information.
Our commitment is transparency. We explain exactly what data we collect, who has access to it, how long we keep it, and what rights you have. We use industry-standard encryption and security practices to protect your information. Your payment details — whether you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet — are never stored in plain text.
By using our pedro platform, you agree to this privacy policy. If you have questions about how we handle your data, contact our support team through your account dashboard or reach out to our compliance team for detailed inquiries.
What Data We Collect on Our pedro Platform
We collect personal information in several stages. During account creation, we collect your email address, phone number, full name, date of birth, and residential address. We use this information to create your account, verify your identity, and communicate with you about your account.
During KYC verification, we collect a copy of your national ID document and proof of address. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We store these documents separately from your gaming account and subject to strict access controls.
During payment processing, we collect information about your deposits and withdrawals — the payment method you used, the amount, and the date. We do not store your full payment details (such as bank account numbers or e-wallet credentials) in plain text. Instead, we use tokenization to create a secure reference to your payment method, which we use for future transactions.
We also collect information about your account activity — games you play, bets you place, and your account balance. We use this information to detect fraud, monitor for prohibited activities, and improve our service. We do not share this information with third parties except where required by law.
How We Use Your Data on Our pedro Platform
We use your personal information for several purposes. First, we use it to verify your identity and prevent fraud. We compare your account information against known fraud databases and monitor for suspicious patterns. If we detect unusual activity — such as multiple failed login attempts or withdrawals to a new payment method — we flag your account and contact you.
Second, we use your data to process deposits and withdrawals. We share your payment information with our payment processors — the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions. These processors are bound by confidentiality agreements and use your data only to process your transactions.
Third, we use your data to comply with applicable regulations. We maintain records of your account activity, deposits, and withdrawals for regulatory reporting. We may be required to share this information with government agencies or law enforcement if legally compelled to do so.
Fourth, we use your data to improve our service. We analyze account activity to identify technical issues, improve game performance, and enhance user experience. We do not use this analysis to identify individual users — we aggregate the data to identify patterns and trends.
Third-Party Processors and Data Sharing on Our pedro Platform
We share your data with third-party processors who help us operate our pedro platform. Payment processors handle your deposits and withdrawals. Email service providers send you account notifications and password reset links. Analytics providers help us understand how users interact with our platform. All third-party processors are bound by confidentiality agreements and use your data only for the purposes we specify.
We do not sell your personal information to third parties. We do not share your data with marketing companies or data brokers. We share your data only with processors who help us operate our platform or comply with applicable law.
Our servers may be located outside your jurisdiction. Your data may be transferred to and stored in countries other than Indonesia. By using our pedro platform, you consent to this transfer. We maintain the same level of data protection regardless of where your data is stored.
Your Rights Regarding Your Data on Our pedro Platform
You have the right to access your personal information, request corrections, and request deletion of your data. You can access your account information through your pedro account dashboard. To request corrections or deletion, contact our support team through your account or email our compliance team. We will respond to your request within 30 days.
Data Retention and Security on Our pedro Platform
We retain your personal information for as long as your account is active and for a period after account closure to comply with applicable regulations. Account information is typically retained for seven years after account closure. Payment records are retained for ten years to comply with anti-money-laundering regulations. KYC documents are retained for five years after account closure.
We protect your data using industry-standard encryption and security practices. All communications between your device and our servers are encrypted using TLS (Transport Layer Security). Your payment details are encrypted and stored in secure vaults. Your KYC documents are encrypted and stored separately from your gaming account.
We implement access controls to limit who can view your data. Only authorized employees with a legitimate business need can access your personal information. We monitor all access to sensitive data and log all access attempts. We conduct regular security audits to identify and fix vulnerabilities.
Despite our security measures, no system is completely secure. If we discover a data breach, we will notify you via email and provide information about the breach and steps you can take to protect yourself. We will also notify relevant authorities as required by law.
Cookies, Analytics, and Tracking on Our pedro Platform
Our pedro platform uses cookies to remember your login status, language preference, and account settings. We use session cookies that expire when you close your browser, and persistent cookies that remain on your device for up to one year. You can disable cookies in your browser settings, but some features of our platform may not work properly without them.
We use analytics tools to understand how users interact with our platform. These tools collect information about which pages you visit, how long you spend on each page, and which games you play. We use this information to identify technical issues, improve game performance, and enhance user experience. We do not use this information to identify individual users or track your activity across other websites.
We do not use third-party tracking pixels or beacons to track your activity outside our platform. We do not share your analytics data with third parties except where required by law.
Contact and Updates to Our pedro Privacy Policy
If you have questions about our privacy practices or how we handle your data, contact our support team through your account dashboard. Our support team operates in English and Indonesian and responds to inquiries during standard business hours. For detailed privacy inquiries, you can reach out to our compliance team through the contact form on our website.
We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notice at least 30 days before the changes take effect. Your continued use of our pedro platform after the notification period constitutes acceptance of the updated policy.
This privacy policy is effective as of the date listed at the top of this page. If you have concerns about our privacy practices or believe we are not complying with this policy, contact our compliance team. We take all privacy concerns seriously and investigate them thoroughly.
Service availability
Our pedro platform offers online gaming and sportsbook services only where local law permits. We do not operate in jurisdictions where online wagering is prohibited by applicable law. The availability of our services depends on your location and the laws that govern that location. We do not name specific jurisdictions as legal or illegal — that determination is yours to make based on your local regulations and applicable law in your area.
We operate across Indonesia where our service is legally available. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can access our platform, subject to local regulations. If you are accessing our platform from outside Indonesia or from a region where our service may not be available, you are responsible for confirming legality before proceeding. We do not offer our services in jurisdictions where online wagering is prohibited by law, and we reserve the right to restrict access from certain regions.
Account eligibility
To create an account on our pedro platform, you must meet the eligibility requirements set by applicable law in your jurisdiction. We do not specify an age requirement in our terms — instead, we defer to the laws of your location. If your jurisdiction requires users to be a certain age to access online gaming, you are responsible for verifying that you meet that requirement before creating an account. Our account creation process does not include an age gate or self-declaration — we rely on your own verification and our KYC process to confirm eligibility.
Certain individuals are prohibited from using our platform, including employees of our company, individuals with a history of fraud or money laundering, and individuals subject to sanctions or legal restrictions. If you fall into any of these categories, you may not create an account on our pedro platform. We reserve the right to refuse account creation or suspend an account if we believe you do not meet our eligibility criteria.
Local-law responsibility
Users are entirely responsible for verifying that access and use of our pedro platform comply with the laws of their own jurisdiction before creating an account or placing any bets. We do not provide legal advice, and we do not determine the legality of our service in any specific region. The laws governing online gaming vary significantly across jurisdictions, and it is your responsibility to understand the laws that apply to you.
If you access our platform from a jurisdiction where online gaming is prohibited or restricted, you do so at your own risk. We are not responsible for any legal consequences you may face as a result of accessing our platform in violation of local law. If you are unsure whether our service is available in your jurisdiction, we recommend consulting with a local legal professional before creating an account.
Data and privacy scope
Our pedro platform collects personal information for account creation, payment processing, and regulatory compliance. During account opening, we collect your full name, date of birth, email address, phone number, and residential address. During KYC verification, we collect a copy of your national ID and proof of address. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations.
We also collect information about your account activity — deposits, withdrawals, bets placed, and games played. This information is used to detect fraud, monitor for prohibited activities, and improve our service. We do not share your personal information with third parties except where required by law, for payment processing, or for regulatory compliance. For full details on how we collect, use, and protect your data, see our privacy policy.
Contact for legal inquiries
If you have legal questions about our pedro platform, our privacy practices, or our compliance procedures, you can contact our legal team through our support dashboard. We maintain a dedicated channel for legal and compliance inquiries, separate from general customer support. Legal inquiries typically receive a response within five to ten business days.
You can also reach our compliance team if you have concerns about our service, believe we are operating in violation of applicable law, or wish to report suspected fraud or illegal activity. All reports are treated confidentially and investigated thoroughly. We do not retaliate against users who report suspected violations in good faith. For urgent legal matters, you may contact the relevant regulatory authority in your region.