pedro Casino & Sportsbook FAQ

No. We do not permit one person to hold more than one active account on our pedro platform. If we discover duplicate accounts linked to the same person — through name, email, phone number, payment method, or device — we will suspend all accounts and forfeit any funds in them. Our KYC verification and fraud-detection systems are designed to identify and prevent account duplication. If you have forgotten your password or lost access to your account, use our password reset feature or contact our support team to recover your existing account rather than creating a new one.

During account creation, you provide your full name, date of birth, email address, phone number, and residential address. You choose a username and password. After account creation, you must verify your email address using a link we send you. To unlock full access to deposits and withdrawals, you must complete KYC (Know Your Customer) verification, which requires you to upload a copy of your national ID and a recent proof of address (such as a utility bill or bank statement). This information is used to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. Your data is encrypted and stored securely on our platforms.

You can request deletion of your account and associated personal data by contacting our support team through your account dashboard. In your request, confirm that your account has a zero balance and no open bets or pending transactions. We will process your request within a reasonable timeframe, subject to applicable data-protection laws. Please note that we are required to retain certain information for regulatory compliance and fraud prevention, even after account deletion. Your transaction history and payment records may be retained for a period of time as required by law. Once your account is deleted, you can create a new account using a different email address and username.

If a deposit transaction fails or is declined, the funds are not transferred to your pedro account. Check your payment method to confirm the transaction was not processed. If you initiated a deposit via DANA, e-wallet, mobile banking, local payment, or online payment and you see a pending charge, contact that e-wallet provider's support team — they can investigate the transaction on their end. For bank transfers via e-wallet, mobile banking, local payment, or online payment, check your bank statement to confirm the payment left your account. If funds were deducted but our system did not receive them, contact our support team with your transaction ID and bank confirmation, and we will investigate. If a withdrawal fails, funds are returned to your pedro account within one to two business days, and you can attempt withdrawal using a different payment method or try again later.

Yes. Our pedro platform accepts deposits and withdrawals via e-wallet, mobile banking, local payment, and online payment virtual-account transfers. During deposit, select your preferred bank, and we generate a unique virtual account number for you. Transfer the desired amount from your own bank account to that virtual account number within the time window shown (typically 24 hours). Once we receive your transfer, funds appear in your pedro account within one to two hours during business hours. For withdrawals, select the bank account you wish to use, and we process your request subject to verification checks. Withdrawals to e-wallet, mobile banking, local payment, or online payment accounts are typically processed within one to two business days. You can also use e-wallets — e-wallet, mobile banking, local payment, online payment, e-wallet — or scan a mobile banking code for faster top-ups.

Demo mode is available for selected slot games on our pedro platform — including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways — and for some live-dealer tables. In demo mode, you play with virtual credits, not real money, so you can familiarize yourself with game rules and features without risk. Demo credits cannot be withdrawn or converted to real money. To access demo mode, log into your pedro account and navigate to the game you wish to try. Some games offer a demo button; select it to play with virtual credits. Once you are ready to play with real money, switch back to real-money mode. Live football betting does not have a demo mode — you can review odds and match information before placing a bet, but you must use real money to place any wager.

We periodically offer attractive bonus incentives to new customers on our pedro platform. The specific terms, amount, and conditions of our welcome offers vary and are subject to change. We do not guarantee any particular bonus amount or percentage. Any welcome offer we provide will include clear terms and conditions that explain how the bonus is credited, any playthrough requirements, and how long the bonus is valid. You can check the promotions section of your account to see current offers available to you. Welcome offers are not guaranteed, and eligibility may depend on your region, payment method, and account history. All bonuses are subject to verification and review. If you have questions about a specific offer, contact our support team for clarification.

Our pedro support team provides assistance in English and Indonesian. You can reach our team through the help section in your account dashboard or via email. Response times vary depending on volume, but we aim to respond to all enquiries within one to three business days. For urgent account or security issues — such as suspected unauthorized access, payment problems, or account suspension — contact us directly through your account's live support chat when available. If you have a question in another language, we recommend using an online translation tool and submitting your enquiry in English or Indonesian. Our team will do their best to assist you or connect you with a team member who can help in your preferred language.